Debt agents working for British Gas broke into the homes of vulnerable customers to fit prepayment energy meters. British Gas has agreed to pay £20m into a redress fund and compensate customers to ...

A British Gas warning has been issued after a smart meter "went dumb" and stopped relaying readings. British Gas smart meter owners have been put on alert over the risk of the tech failing on them as ...

A British Gas customer has issued a warning over a dodgy smart meter nightmare - meaning the firm has not been getting readings. One homeowner in Swansea wrote into the Sun and asked: "Four years ago ...

British Gas "damn well should" sort out the "completely nuts" situation whereby customers can only rely on their smart meters for 12 months, the Commons Leader Penny Mordaunt has said. Ms Mordaunt ...

British Gas is offering some customers with a smart meter half-price electricity on Sundays this summer as part of its 'PeakSave' scheme. It's a no-brainer perk for those who can get it – but you ...

British Gas is to pay £20m over its treatment of customers who had a prepayment meter forcibly installed. It comes as an investigation by energy regulator Ofgem ...

Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...

British Gas is offering certain customers with a smart meter half-price electricity on Sundays as part of its PeakSave scheme. The discount will run from 11am to 4pm every Sunday from 25 June to 24 ...