There has always been a lot of discussion about which is the best approach to managing sales people, activity based management or results based management. For the record, I'm 100% in the results ...

Activity-Based Management is classified into operational ABM and Strategic ABM: Operational ABM: Involves classifying a firm's activities to improve efficiency and visibility of costs. It involves ...

The whole point of a CRM system is to improve revenue productivity and the quality of customer interaction. That means measurement. So why shouldn't measurement look beyond output and examine the ...

Managers and leaders: Are they different or the same? The answer is more complicated than you might imagine. It's possible for a manager to be a leader and for a leader to manage. You may have also ...

Utilization management involves methods by health care plan administrators to minimize costs while also maintaining the quality of care. The process is intended to prevent wasteful spending but not to ...

What is an Activity Dictionary? A document describing and identifying the different activities within a business—a unique reference source for activity-based management and activity-based costing ...